So I was at the bagel shop yesterday, and there was a woman at the counter, with the employee ringing up someone at the register.
I got into the express line, which is for people who just want bagels to go -- no slicing, toasting, etc. The other customer was in the regular line.
The employee then comes up to me and begins to take my order, at which point the woman in the other line speaks up: "I was here first."
At this point the employee and me both realize the customer is deaf or hearing impaired, and we apologize simultaneously. So the other customer gets her order taken, and another guy comes from the back to take care of me*, and I feel guilty for cutting in front of this woman.
But, I don't know if it's the store's policy to automatically serve someone in the express line first. Or, since there were only two customers, should they get to the one who was there first? And should I feel guilty at all?
* Upon reading this, I should point out that by "take care of me," I mean get my bagels, not punch me out for being an insensitive jerk. And I'm not even going to get into the other possible interpretation of "take care of me."
3 comments:
don't feel bad that the woman didn't see the sign for the express line. she may be hearing-impaired, but she's not blind.
I agree. no need for you to apologize or to feel guilty. you went to your line, she went to hers - it's up to the employee how they service their customers.
also, you'd have to think that throwing a bagel at you would be quicker than fully designing some bagel creation for the other person. it's all about speed of service.
Ha! Christine is exactly right. WRONG disability. Reading should be her specialty.
Who's heartless now?!
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